Appointments, Home Visits & Emergencies

hYou can make an appointment either by telephone or by calling in at the reception desk. When you call our trained staff will ask you a few questions regarding the reason for your call to ensure you access the most appropriate clinical care as quickly as possible.  You can book an appointment up to 8 weeks in advance, or an urgent on the day appointment (if available and appropriate). Our phone lines are open from 8.45am until 6pm. Please call 01360 327300. You can also book on-line any time of day or night if you have registered for this new service. Speak to one of our Patient Assistants who will provide you with information about this. Once you have registered you follow the link https://patient.co.uk to make to appointment.

Clinics are run by doctors every day morning and afternoon.

We offer telephone consultations every day in the early afternoon. Please call in the morning and a Patient Assistant will give you a day when the GP will call you back between 2pm-3pm.

We also offer ‘extended hours’ appointments with our GPs on Monday evenings from 6.00-7.00pm and Thursday morning 7.30am -9.00am .   Extended hours with our Practice Nurse 6-7pm on Monday evenings.

When an emergency appointment is requested it is important that these are for medical emergencies. You must feel it is absolutely necessary for you to be seen that day.

Our nurse is available Monday – 2.00pm- 7.00pm; Tuesday and Thursday 8.30am- 5.00pm; Friday 8.30am-2.30pm  by appointment.  No nurse available on Wednesdays.

On Tuesday, Thursday and Friday the nurse offers a ‘drop-in’ service for patients between 9.30am-10.00am.

Our Health Care Assistant is available for blood tests on Tuesday, Wednesday and Thursday mornings.

We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.

We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible. It’s generally advisable that you should try to see the same doctor during the course of the same illness. Please remember that appointments are for one person only. If you have more than one matter to discuss with the doctor it might be better to make 2 appointments or a double appointment to allow the doctor ample time to deal with each issue.

Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. By doing this, you will be helping us to make more appointments available for you and other patients.

Please ask a Patient Assistant for further advice on the appropriate appointment.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

Home visits are reserved for housebound patients or if you are too ill to visit the practice. Please note that the Patient Assistant will request certain details from the caller; callers name, patient’s name, patient’s date of birth, address and a contact phone number. The reason why a call is necessary shall also be needed. Your GP will only visit you at home if they think that your medical condition requires it and therefore may phone you before they visit so please ensure your phone number is up to date with the reception staff when calling.

You can be visited at home by one of our district nursing team if you are referred by your GP.

Emergencies

Out-of-Hours cover is now the responsibility of the Greater Glasgow & Clyde NHS Health Board. Our local centre for Out-of-Hours is based at Stobhill. In case of an ‘emergency’ when the surgery is closed, you have below options available to you:

  • If your problem is an emergency or life threatening, please call 999.
  • Out of hours contact number for the practice – Glasgow Emergency Medical Services (GEMS) 111.
  • If you require information on symptoms or need medical advice, please call NHS 24 on 111.
  • Should you telephone the practice on 01360 327300 when we are closed, you will hear a recorded message relaying this information on the answer phone.

Injuries

The medical practice is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the local Minor Injuries Unit at Stobhill Hospital, Baldornock Road, Glasgow G21 9UW. It is open from 9am-9pm every day including bank holidays and weekends.

They do not see children under 5 years of age – please go to the Royal Hospital for Children, 1345 Govan Road, Glasgow G51 4TF  with children under 1 year or age and your closest A&E for children age 1-5 years old.

 

Self Certificate

If you have been sick for more than four days in a row, but less than seven, you can self–certify your illness using a SC2 form. You can obtain this form from your employer or by visiting the HMRC website. If you are unwell for more than four days you are advised to arrange an appointment to see a Doctor to assess your fitness to work.